What delivery options are available?
Standard UK Delivery
Using our Standard UK Delivery, your order should be with you in up to 4 working days (excludes Weekends and Public/Bank Holidays).
For delivery outside of the UK, we have competitive shipping rates, which will be calculated at checkout. Please note all orders are shipped without duties and taxes paid, you are responsible for these when receiving your order (Depending on the value of your order you may not have any to pay).
How will I know when my order is despatched?
You will receive a confirmation e-mail with your tracking number once your order is processed.
Please allow 24 hours (UK only) and 48 hours (Outside of the UK) for your tracking to become live.
The tracking number will also appear against your order on the website, just login to your account to view the order details.
My Tracking Number is not showing any information?
Please allow at least 24 hours anywhere else for your tracking information to become live.
I have not received my parcel, what do I do?
Please refer to your tracking number to check the status of your parcel.
What happens if I am out when you attempt delivery?
The courier will attempt delivery x3 times to your address (a card will be left each time) before the parcel is returned to us. The courier may also try to leave the parcel with a neighbour as your parcel must be signed for (a notification card will be left if this happens) However please note that if the parcel is returned to us there will be additional postage costs to resend the parcel to you.