FAQ's

Hey! Where's my order?

You will receive a confirmation e-mail with your tracking number once your order is processed. Please allow 12 hours (UK only) and 24 hours for your tracking to become live.

How do I return an item?

Please complete the form enclosed in your order and attach the address label to the outside of the parcel. Please ensure you enclose the returns form into the parcel. Please note without this information we will be unable to process your refund. 

You've got 14 days to send something back to us from the day you receive it.​

All postal charges are at the cost of the customer and we recommend using registered post. 

Please keep your receipt and tracking number.

Returns will be processed within 14 days of receipt.

This returns policy does not affect your statutory rights. 

Please ensure you return your unworn goods, as sold, with all the original packaging, bags and labels. 

Please do not apply the returns label directly to the product packaging. 

Care products and polishes are non-refundable and cannot be returned. 

Due to the fast selling of products, we do not offer exchanges.

How long until my return is processed?

Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage.
Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.

What's the deal when it comes to your returns policy?

If you change your mind, you can return your items to us, provided:

Items must be returned within 14 days of delivery

Items must be unworn and unwashed

Shoes must be tried on indoors and must not show any signs on wear

Items must have all Redfoot tags attached

Items must be returned at the customer's expense.

Please complete the form enclosed in your order and attach the address label to the outside of the parcel. Please ensure you enclose the returns form in the parcel. Please note without this information we will be unable to process your refund. 

You've got 14 days to send something back to us from the day you receive it.​

Help me with my refund!

Not received your refund?

It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us.

Please allow 14 working days for us to receive your items, process your return and confirm your refund amount.

Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

Bank Account payments will take 5 - 10 working days

PayPal payments will take 1 - 2 working days

Refunded the incorrect amount? When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.

Can I amend my order?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order.  If you no longer want your order, you will need to follow the returns process as shown in the “Returns” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

When will my order be dispatched?

Orders placed before 1pm will be dispatched the same day. Orders placed after 1pm, will be dispatched the next working day.

Can I amend my delivery address?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

I've seen a product but it's not in stock any more?

All styles are limited in number to keep them exclusive and unique, however from time to time we do re-stock certain styles, so keep an eye out on the website in case an existing style comes back into stock.

Do you have a size guide?

Can I use more than one discount code on my order?

Unless otherwise stated discount codes can't be used in conjunction with any other offer or promotion, you may be entitled to and you can only use one discount code per order.

How do I track my delivery?

You will receive an email with your tracking number in. Please click on the tracking number and you will be taken to the specific courier website to check the status of your delivery. 

Hey! Where's my order?

You will receive a confirmation e-mail with your tracking number once your order is processed. Please allow 12 hours (UK only) and 24 hours for your tracking to become live.

What are my delivery options?

Please note the below prices and dispatch times are for individual orders only (non trade).

We offer the following Delivery options:

UK Standard (Signed For) – £2.99
UK Next Day Delivery

Place your order before 1pm Monday - Friday and receive your order the very next day (excludes Mondays, Sundays and Public/Bank Holidays). For only £6.99!

If you select our Next Day Delivery option, and your order is placed and accepted before 1pm Monday - Friday, we aim to have your order delivered to your door the very next working day (excludes Bank Holidays). Orders placed after 1pm will take an extra 24 hours to deliver (excludes Mondays, Sundays and Public/Bank Holidays).

For the rest of the world, postage will be calculated at checkout.

Country

1 - 2 Items

Transit Time

Austria

£ 11.99

2 Working Days

Belgium

£ 9.99

2 Working Days

Denmark

£ 10.99

2-3 Working Days

Finland

£ 12.99

4 Working Days

France

£ 10.99

3 Working Days

Germany

£ 8.99

4 Working Days

Ireland

£ 11.99

3-4 Working Days

Italy

£ 11.99

3 Working Days

Luxemburg

£ 10.99

2-3 Working Days

Netherlands

£ 9.99

2 Working Days

Norway

£ 30.00

4-5 Working Days

Poland

£ 22.99

2-3 Working Days

Spain

£ 10.99

4-5 Working Days

Sweden

£ 11.99

3 Working Days

Switzerland

£ 30.00

2 Working Days

Country

3 + Items

Transit Time

Austria

£ 18.99

3 Working Days

Belgium

£ 15.99

2 Working Days

Denmark

£ 18.99

3 Working Days

Finland

£ 25.99

4-5 Working Days

France

£ 18.99

2-3 Working Days

Germany

£ 15.99

2-3 Working Days

Ireland

£ 12.99

2 Working Days

Italy

£ 22.99

3-4 Working Days

Luxemburg

£ 16.99

2 Working Days

Netherlands

£ 9.99

2 Working Days

Norway

£ 30.00

4-6 Working Days

Poland

£ 22.99

4-5 Working Days

Spain

£ 22.99

3-4 Working Days

Sweden

£ 11.99

4-5 Working Days

Switzerland

£ 30.00

3 Working Days

What countries do you deliver to?

We deliver worldwide.

Will I be charged customs & import duties?

Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Redfoot's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected shipping charges at your end.

What time can I expect my delivery?

Deliveries can be made anytime between 7am and 9pm, so your order could arrive in the evening.
Where possible our couriers will also send you a text confirmation on the morning of your delivery.
Our couriers do their best to deliver your parcels to fit around you. If you’re not in, our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

What if I'm not in when my delivery arrives?

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

Do I need to sign for my delivery?

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

Can you deliver to addresses other than my billing address?

Yes we can. At the checkout you can choose an alternative delivery address to your billing address.However, once your order has been processed and you’ve received your order confirmation email we’re unable to make any changes to delivery details.

Help! I've received the wrong item, what should I do?

We’re really sorry that something’s gone wrong.

Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund. In these instances we wouldn’t deduct returns postage from your refund.

Do you deliver to PO box addresses?

We love everyone equally but unfortunately we don't deliver to PO box addresses.

What delivery couriers do you use?

DPD

HERMES
FEDEX AND DHL.

Once your order has left our warehouse, your courier will then drop you an email with a link to your personal tracking information. Your courier company will depend on the delivery option you selected.

Hey! Where's my order?

While we’re getting your parcel ready to go you can check where it’s up to in My Account. When it’s ready you’ll get an email to let you know your order has left our warehouse. Your courier will then drop you an email with a link to your personal tracking information. Your courier company will depend on the delivery option you selected. Where possible our couriers will also send you a text confirmation on the morning of your delivery. Check we’ve got the right mobile number here. Don’t forget that some of our couriers work ‘til 9pm, so your order could arrive in the evening. We know you’re busy people so if you’re not in then our couriers will try to leave your parcel with a neighbour or in a safe place, or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your courier dispatch email:

HERMES
DPD
FEDEX
DHL

Can I amend my order?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order.  If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

When will my order be dispatched?

Orders placed before 1pm will be dispatched the same day. Orders placed after 1pm, will be dispatched the next working day.

Can I amend my delivery address?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order.  If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

I've seen a product but it's not in stock any more?

All styles are limited in number to keep them exclusive and unique.

Why was I able to place an order for an out of stock item?

We understand how frustrating this must be. As we're in the business of fashion occasionally this can happen if an item is really popular and selling fast.

These cases are rare, but if an item in your order sells out, we'll contact you as soon as possible to confirm the cancellation of your order. If you order contains additional items, we'll dispatch the rest of your order and refund the out of stock item.

How often do you re-stock sizes?

Please check back from time to time as stock is replenished on a regular basis.

Do I have the right to cancel?

If you're a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn't apply to items that have been worn or used.

Why has my order been cancelled?

Our items sell out super quickly due to such a high demand and sometimes an item you've ordered can suddenly become available.

These cases are rare, but if an item in your order sells out, we'll contact you as soon as possible to confirm the cancellation of your order. If you order contains additional items, we'll dispatch the rest of your order and refund the out of stock item.

Will I be charged customs & import duties?

Customs & import duty charges do not apply to customers in the UK or EU.

For international customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Do you have any promotional codes?

We offer new and exciting promotions on a regular basis here at Redfoot, check back soon for the latest offers, terms & conditions.

Make sure you're the first to know about any exclusive offers by signing up to our newsletter or following us @redfootshoes on Twitter, or joining us on Facebook.

Do you accept student discount?

Unfortunately we do not offer student discount however sign up to our newsletter or follow us on social media @redfootshoes for exclusive offers.

Can I use more than one discount code on my order?

Unless otherwise stated discount codes can't be used in conjunction with any other offer or promotion, you may be entitled to and you can only use one discount code per order.

What happens if I forget to use a discount code?

Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

How do I use a discount code?

Once you have added your items to your basket, please enter your discount code on the address page of the checkout.

Why won't my discount code work?

Why am I unable to access/order from your website?

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Discounted Item: The codes will not work on sale items, please look at the terms and conditions.

What methods of payment/currency do you accept?

We accept payment by:

Credit Card
Debit Card
PayPal

If you call the order line, we cannot accept AMEX (American Express).

Is my payment information safe?

You can be assured that shopping with Redfoot is safe.

Security is very important to us at Redfoot and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

When will I be charged?

Payment will be taken as soon as you hit the "Confirm & Pay" button at checkout.

How do I return an item?

Please complete the form enclosed in your order and attach the address label to the outside of the parcel. Please ensure you enclose the returns form into the parcel. Please note without this information we will be unable to process your refund. 

You've got 14 days to send something back to us from the day you receive it.​

 

All postal charges are at the cost of the customer and we recommend using registered post. 

Please keep your receipt and tracking number.

Returns will be processed within 14 days of receipt.

This returns policy does not affect your statutory rights. 

Please ensure you return your unworn goods, as sold, with all the original packaging, bags and labels. 

Please do not apply the returns label directly to the product packaging. 

Care products and polishes are non-refundable and cannot be returned. 

Due to our items selling out quickly, we do not offer exchanges.

Hey! Have you received my return?

Please check with the postal service you sent your item back to us with.

Once we receive your return at our warehouse it can take up to 14 days to process your return and refund.

How long until my return is processed?

Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, once received into our warehouse.

We do not refund your postage. 

Once your return has been processed a refund notification email will be sent to you.

What's the deal when it comes to your returns policy?

If you change your mind, you can return your items to us, provided:

Items must be returned within 14 days of delivery

Items must be unworn and unwashed

Shoes must be tried on indoors and must not show any signs on wear

Items must have all Redfoot tags attached

Items must be returned at the customer's expense.

Please complete the form enclosed in your order and attach the address label to the outside of the parcel. Please ensure you enclose the returns form in the parcel. Please note without this information we will be unable to process your refund. 

You've got 14 days to send something back to us from the day you receive it.​

Help me with my refund!

Not received your refund?
It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us.
Please allow 14 working days for us to receive your items, process your return and confirm your refund amount. You can track your return and we'll send you an email when this has been done.
Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
Bank Account payments will take 5 - 10 working days
PayPal payments will take 1 - 2 working days
Refunded the incorrect amount?
When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.
If you return using our method a small charge will be also be deducted from your refund for the cost of shipping.
If you've checked the above and still need help, chat with our Customer Care Team for a speedy response, using the chat icon in the bottom right.

How do I create an account?

You’ll need an account to shop with Redfoot so let’s hook up.

Creating an account means you can place orders without having to fill in your details every time you shop. You can create an create an account or start shopping now and set up your account when you checkout instead.

How do I reset my password?

If you forget your password, don’t panic, just select the 'forgotten your password?' link at login and we’ll send you an email explaining how to re-set it.

Why can't I sign in to my account?

You’ve gotta make sure you’re entering the correct username and password to sign into your account. If you’ve forgotten your password, don’t panic. Just go to the Forgotten Password page to reset.If you’re still experiencing issues please contact our Customer Care Team.

How do I subscribe to the newsletter?

If you wanna keep up with all the hottest trends, biggest promos and all things Redfoot, make sure to sign up to our newsletter. Just click 'Sign Up' at the bottom of our website.

Hey! I've got a question, how do I get in touch?

It's easy to get in touch with us, just send us an email to help@redfootshoes.com

Do you have any retail stores?

No, all our products are sold online only.

I'm a blogger and would love to collaborate with Redfoot!

If you’re a blogger, we want work with you.

Just send your full name and a link to your blog to timsmith@redfootshoes.com

We get a lot of queries from bloggers so we’ll only be in touch if there is an opportunity to collaborate with you.

How are our shoes made?

All our shoes are cement lasted.

Does Redfoot practice responsible sourcing of sheepskin?

Redfoot only practice responsible sourcing of sheepskin. At Redfoot we only select suppliers who meet our strict standards of ethical sourcing, including animal welfare. Redfoot requires all of our suppliers to use humane animal treatment in order to prevent animal abuse and animal cruelty.

Redfoot believes that no sheep should ever be raised for their sheepskin alone.