FAQ's

You will receive an email with your tracking number in. Please click on the tracking number and you will be taken to the specific courier website to check the status of your delivery. 

You will receive a confirmation e-mail with your tracking number once your order is processed. Please allow 12 hours (UK only) and 24 hours for your tracking to become live.

Please note the below prices and dispatch times are for individual orders only (non trade).

We offer the following Delivery options:

-UK Standard (Signed For) – Free Delivery

UK Next Day*(Signed For) – £7.99 (orders placed before 11:00am between Monday – Thursday. Orders placed on Friday, will be delivered on Monday.  Orders placed over the weekend will be processed on Monday and delivered on Tuesday.) Orders placed on a bank holiday will be processed on Tuesday and delivered on Wednesday) *Mainland UK only

UK Next Day (Saturday Delivery) – £7.99 (orders placed before 11:00am on Friday)

Click & Collect – Please visit this page for details on our click and collect service with Hub Box https://www.redfootshoes.com/pages/about-click-and-collect

EU – Please check pricing grid for Max 2 items and 3 plus items. 

The postage costs for any EU country not listed, will be shown at checkout as usual.

The postage costs for any non EU country, will be shown at checkout as usual.

We deliver worldwide.

Customs & import duty charges do not apply to customers in the UK or EU.
For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

Deliveries can be made anytime between 7am and 9pm, so your order could arrive in the evening.
Where possible our couriers will also send you a text confirmation on the morning of your delivery.
Our couriers do their best to deliver your parcels to fit around you. If you’re not in, our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

Yes we can. At the checkout you can choose an alternative delivery address to your billing address.However, once your order has been processed and you’ve received your order confirmation email we’re unable to make any changes to delivery details.

We’re really sorry that something’s gone wrong.

Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund. In these instances we wouldn’t deduct returns postage from your refund.

We love everyone equally but unfortunately we don't deliver to PO box addresses.

DPD

HERMES
FEDEX AND DHL.

Once your order has left our warehouse, your courier will then drop you an email with a link to your personal tracking information. Your courier company will depend on the delivery option you selected.

While we’re getting your parcel ready to go you can check where it’s up to in My Account. When it’s ready you’ll get an email to let you know your order has left our warehouse. Your courier will then drop you an email with a link to your personal tracking information. Your courier company will depend on the delivery option you selected. Where possible our couriers will also send you a text confirmation on the morning of your delivery. Check we’ve got the right mobile number here. Don’t forget that some of our couriers work ‘til 9pm, so your order could arrive in the evening. We know you’re busy people so if you’re not in then our couriers will try to leave your parcel with a neighbour or in a safe place, or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.You can check the progress of your order as it makes its way to you through the links below. You'll need the tracking number provided in your courier dispatch email:

HERMES
DPD
FEDEX
DHL

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order.  If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

Orders placed before 11am will be dispatched the same day. Orders placed after 11am, will be dispatched the next working day. 

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order.  If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

All styles are limited in number to keep them exclusive and unique.

We understand how frustrating this must be. As we're in the business of fashion occasionally this can happen if an item is really popular and selling fast.

These cases are rare, but if an item in your order sells out, we'll contact you as soon as possible to confirm the cancellation of your order. If you order contains additional items, we'll dispatch the rest of your order and refund the out of stock item.

Please check back from time to time as stock is replenished on a regular basis.

If you're a customer in the European Union, you have the right to cancel your contract within 14 days from when you receive your order. This doesn't apply to items that have been worn or used.

Our items sell out super quickly due to such a high demand and sometimes an item you've ordered can suddenly become available.

These cases are rare, but if an item in your order sells out, we'll contact you as soon as possible to confirm the cancellation of your order. If you order contains additional items, we'll dispatch the rest of your order and refund the out of stock item.

Customs & import duty charges do not apply to customers in the UK or EU.

For international customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.

We offer new and exciting promotions on a regular basis here at Redfoot, check back soon for the latest offers, terms & conditions.

Make sure you're the first to know about any exclusive offers by signing up to our newsletter or following us @redfootshoes on Twitter, or joining us on Facebook.

Unfortunately we do not offer student discount however sign up to our newsletter or follow us on social media @redfootshoes for exclusive offers.

Unless otherwise stated discount codes can't be used in conjunction with any other offer or promotion, you may be entitled to and you can only use one discount code per order.

Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

Once you have added your items to your basket, please enter your discount code on the address page of the checkout.

Your code: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout.

Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid.

Eligible items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. To view the included items select the link provided on your newsletter/our site.

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

Discounted Item: The codes will not work on sale items, please look at the terms and conditions.

We accept payment by:

Credit Card
Debit Card
PayPal

If you call the order line, we cannot accept AMEX (American Express).

You can be assured that shopping with Redfoot is safe.

Security is very important to us at Redfoot and our site contains its own encryption software to ensure critically sensitive information, such as your name, address and your credit/debit card details are always safe. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Payment will be taken as soon as you hit the "Confirm & Pay" button at checkout.

PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST DEDUCTED FROM YOUR REFUND.

FOR ORDERS FROM UK TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
https://shoereturns.typeform.com/to/mVZ0AV

FOR INTERNATIONAL (NON-UK) ORDERS TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
https://redfootshoes.returns.international/

Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.

PLEASE NOTE WE CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THIS PAPERWORK


Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.

Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.

You can track your returns online if you’ve returned using one of our returns methods.
Track your returns using the links below:
HERMES (UK)
FOR NON UK RETURNS PLEASE CONTACT US at help@redfootshoes.com
Please allow up to 10 working days for your parcel to be returned to Redfoot. We’ll send you an email as soon as the Redfoot team have processed your return.
After 10 working days if you have checked your return tracking status and still need help, please get in touch with our Customer Care Team quote your order number and details of the items returned for a speedy response.

Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage.

Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.

PLEASE NOTE WE CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THE COMPLETED PAPERWORK BEING RETURNED TO US WITH THE GOODS!

FOR A REFUND AND/OR EXCHANGE OF NEW SHOES THE GOODS MUST BE RETURNED UNWORN AND IN THE ORIGINAL PACKAGING (BAG AND BOX)
FOR ORDERS FROM UK TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
https://shoereturns.typeform.com/to/mVZ0AV
FOR INTERNATIONAL (NON-UK) ORDERS TO START THE RETURNS PROCESS PLEASE CLICK ON THIS LINK:
https://redfootshoes.returns.international/
Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.

If you change your mind, you can return your items to us, provided:
Items must be returned within 14 days of delivery
Items must be unworn and unwashed
Shoes must be tried on indoors and must not show any signs on wear
Items must have all Redfoot tags attached
Items must be returned at the customer's expense.
For UK returns, please use the link here https://shoereturns.typeform.com/to/mVZ0AV
For INTERNATIONAL (NON-UK) returns, please use the link here https://redfootshoes.returns.international/
You must obtain proof of postage just in case your order is lost on its way back to Redfoot. Failure to do so may result in us not being able to process your return.

Not received your refund?
It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us.
Please allow 10 working days for us to receive your items, process your return and confirm your refund amount. You can track your return and we'll send you an email when this has been done.
Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
Bank Account payments will take 5 - 10 working days
PayPal payments will take 1 - 2 working days
Refunded the incorrect amount?
When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.
If you return using our method a small charge will be also be deducted from your refund for the cost of shipping.
If you've checked the above and still need help, chat with our Customer Care Team for a speedy response, using the chat icon in the bottom right.

You’ll need an account to shop with Redfoot so let’s hook up.

Creating an account means you can place orders without having to fill in your details every time you shop. You can create an create an account or start shopping now and set up your account when you checkout instead.

If you forget your password, don’t panic, just select the 'forgotten your password?' link at login and we’ll send you an email explaining how to re-set it.

You’ve gotta make sure you’re entering the correct username and password to sign into your account. If you’ve forgotten your password, don’t panic. Just go to the Forgotten Password page to reset.If you’re still experiencing issues please contact our Customer Care Team.

If you wanna keep up with all the hottest trends, biggest promos and all things Redfoot, make sure to sign up to our newsletter. Just click 'Sign Up' at the bottom of our website.

It's easy to get in touch with us. For an instant response, just hit the "chat" icon at the bottom left corner of your screen. If chat isn't available, hit the icon to send us an email and we'll get back to you shortly.Alternatively, you can direct message us on Twitter, or private message us on Facebook. Don't forget, if you are contacting us about an order, we need your email address or order number to sort you out as quickly as possible.

https://www.redfootshoes.com/pages/help

No, all our products are sold online only.

If you’re a blogger, we want work with you.

Just send your full name and a link to your blog to marketing@redfootshoes.com

We get a lot of queries from bloggers so we’ll only be in touch if there is an opportunity to collaborate with you.

We offer fantastic bang on trend products at very competitive prices with great margins for the retailer. Contact us at help@redfootshoes.com

We do not offer free returns and cannot refund your postage if you return your item for the following reasons. PLEASE NOTE ITEMS RETURNED FOR A REFUND, WILL HAVE THE POSTAGE COST (£3.99) DEDUCTED FROM YOUR REFUND.